Last update: October 8, 2026

Service Terms and Conditions

These Service Terms and Conditions (hereinafter, the «Terms») govern access and use of the Ziblo platform (hereinafter, the «Service»), available through the website www.ziblo.it, the web application app.ziblo.it and any public pages of activities created by Users through the Platform, such as https://app.ziblo.it/nome-attivita.

Ziblo is a digital management tool dedicated to restaurants, bars, pizzerias, agriturismi, venues, accommodation facilities, event organizers, and similar activities. Based on the available features and the activated plan, the Service allows configuring and managing activities, locations, menus, products, ingredients, reservations, events, quotes, guests, content, and public pages.

By using the Service, creating an Account, registering an Activity, activating a plan, publishing content, or using a public page generated through Ziblo, the User declares to have read, understood, and fully accepted these Terms.

If the User does not accept these Terms, they will not be able to use the Service.

1. Owner and Contacts

The Service is provided by Alessandro Matta, with legal address at Via Leopoldo Pellas 43, 50141 Firenze, P.IVA/C.F. 01681880496, PEC matta@pec.alessandromatta.it, hereinafter the «Owner».

For communications related to the Service, the User can write to: servizioclienti@ziblo.it.

2. Definitions

Account: the user’s reserved area associated with their credentials, created to use the Service.
Activity: the restaurant, bar, pizzeria, agritourism venue, establishment, event organization, or any other activity configured by the User through Ziblo.
End Customer: the person who views the Public Page of the Activity, sends a request, makes a reservation, attends an event, or interacts with the Activity via Ziblo.
Content: texts, photographs, images, logos, menus, products, prices, ingredients, allergens, descriptions, tags, translations, booking data, guest information, quotes, messages, and any other material or data entered by the User.
Paid Modules: functionalities, services, options, or additional components that can be activated in exchange for payment.
Public Page: a publicly accessible page via an address linked to Ziblo, for example https://app.ziblo.it/nome-attivita, which can display information, menus, events, reservations, or other Activity content.
Platform: the website www.ziblo.it, the web app app.ziblo.it, and their respective functionalities.
Restaurant Owner: the User who uses the Service to manage their food service, hospitality, or event business.
Reseller: the entity, if authorized by the Owner, to promote and/or distribute the Service to third parties.
Service: the Ziblo platform, accessible via the web, its functionalities, technological content, and related services.
User: the individual or legal entity that accesses, uses, or creates an Account for the Service.

3. Scope of the Service

Ziblo provides a web-based software platform to support the digital organization of the User’s Activity.

Based on the available features and the activated plan, the Service may allow the User to:

create and configure one or more locations;
manage data and information about their Business;
customize the appearance of public pages;
manage content in one or more languages;
create menus, categories, products, ingredients, tags and multimedia content;
manage bookings, events, requests and quotes;
manage guest records;
view summary data regarding bookings, covers, customers, cancellations and no-shows;
publish content through a Public Page of the Business;
manage the subscription plan and available settings.

The Service is offered in its basic version for free, unless otherwise indicated on the pricing page or in the User’s private area. Some additional features may be available as paid Modules, whose activation is optional and subject to fees, terms and limits indicated before subscription.

The Owner reserves the right to modify, integrate, update, limit or suspend Service features for technical, organizational, security, legal or commercial reasons, notifying with adequate prior notice whenever reasonably possible.

4. Registration and Account

Access to the reserved features of the Service requires creating an Account via app.ziblo.it.

The User commits to providing truthful, complete, up-to-date data related to themselves or the Business they are authorized to act on behalf of.

By creating an Account on behalf of a company, association, entity, restaurant or other organization, the User declares to have the necessary authority to accept these Terms on behalf of and for the said subject.

The User is solely responsible for the confidentiality of their credentials, the use of their Account, and any activity performed through the credentials associated with the Account.

The User agrees to:

not share username, password, or other access tools with unauthorized parties;
keep Account and Activity data up to date;
use strong passwords and take adequate measures to secure the devices used;
immediately notify the Controller in case of unauthorized access, theft, loss, or suspected security breaches;
ensure that collaborators, employees, consultants, or other authorized subjects comply with these Terms.

The Controller is not liable for damages arising from the improper custody of credentials by the User, except in cases of gross negligence or willful misconduct by the Controller.

5. Public Activity Page and URL Identifier

The Service may allow the User to create a Public Page for their Activity, accessible via a web address associated with Ziblo, for example https://app.ziblo.it/nome-attivita.

The User may choose or request a URL identifier for their Activity, within the technical availability limits of the Service and the actual functionalities provided by the activated plan.

The URL identifier must be lawful, accurate, not misleading, not offensive, and not infringing on the rights of third parties.

The User declares and guarantees to have all the necessary rights to use the name of the Activity, the commercial designation, trademarks, logos, images, texts, and other Content published via the Public Page.

It is not permitted to use URL identifiers that include, without authorization:

trademarks, corporate names, or third-party commercial names;
names of persons, entities, or organizations for which the User does not have a right to use;
protected distinctive signs;
offensive, discriminatory, illegal, or misleading expressions;
content likely to cause confusion with other activities, brands, services, or subjects.

The Owner reserves the right to refuse, modify, suspend, deactivate, or reassign a URL identifier or a Public Page if it is deemed, even based on a third-party report, to violate these Terms, the law, or the rights of third parties.

The availability of a URL identifier does not grant the User any right of ownership, exclusivity, registration, or title over the related name, domain, trademark, or distinctive sign. The User acquires exclusively the right to use it within the Service and for the duration of the relationship with Ziblo.

6. User Obligations

The User commits to using the Service in compliance with the law, these Terms, the instructions provided by the Owner, and the rights of third parties.

In particular, the User may not:

use the Service for illegal, fraudulent, deceptive, or unauthorized purposes;
violate third-party rights, including intellectual property, industrial property, confidentiality, privacy, image, or reputation rights;
compromise the security, integrity, availability, or proper functioning of the Service;
attempt to access Accounts, data, systems, restricted areas, or functionalities not intended for the User;
insert false, inaccurate, offensive, defamatory, discriminatory, illegal, or content contrary to applicable regulations;
insert menus, prices, ingredients, allergens, availability, events, commercial terms, or incorrect, incomplete, or outdated information;
use automated systems, scripts, bots, crawlers, or other tools that may compromise, bypass, or overload the Service;
bypass technical, plan, access, security, or usage limitations of the Platform;
resell, sublicense, distribute, rent, or commercially exploit the Service without prior written authorization from the Owner;
collect, export, use, disclose, or process personal data without a valid legal basis or without complying with applicable regulations.

7. Paid Modules, Fees, and Renewals

Activation of Paid Modules involves acceptance of the respective fees, clearly indicated before subscription.

Unless otherwise specified, the prices, duration, frequency, included functionalities, any usage limits, currency, VAT application, payment methods, renewal, and deactivation conditions are indicated on the pricing page, in the User’s reserved area, or during the activation of the Paid Module.

The User is responsible for the correctness and updating of billing data and commits to paying the due amounts by the scheduled deadlines.

In case the activated plan includes automatic renewal, the applicable terms will be communicated to the User before subscription. The User may disable renewal or modify the plan according to the methods indicated in the Platform or the applicable commercial documentation.

In case of missed, late or incomplete payment, the Owner may, within the limits allowed by law:

send payment communications and reminders;
suspend access to one or more functionalities;
limit the use of paid Modules;
switch the Account to a different plan, if available;
limit the publication of the Public Page of the Activity;
terminate the contractual relationship, without prejudice to the right to recover the amounts due.

The Owner may modify prices, plans, features and economic conditions for subsequent periods, providing the User with a reasonable notice when required by law or the applicable terms.

8. Resellers

Relationships with any Resellers are governed by separate agreements between the Owner and the individual Reseller.

The Reseller is not authorized to make, on behalf of and for the account of the Owner, declarations, warranties, promises, conditions or commitments beyond those expressly provided in these Terms, in the official Service documentation or in a written agreement authorized by the Owner.

Unless otherwise expressly stated, the contractual relationship regarding the use of the Platform remains governed by these Terms.

9. User Content

The User retains ownership of the rights to the Content uploaded to the Platform, including, by way of example, menus, products, images, logos, information about the Activity, bookings, guest data, events, quotes and texts.

The User grants the Operator a non-exclusive, worldwide, free license, limited to the duration of the contractual relationship and necessary to host, store, reproduce, technically process, adapt, display, publish and transmit the Content exclusively to the extent necessary to provide, maintain, protect, improve and make available the functionalities of the Service.

The User declares and warrants:

to have all the rights, licenses, permissions and authorizations necessary to upload, use and publish the Content;
to be responsible for the correctness, completeness, updating and legality of the Content inserted;
to be responsible for the information regarding prices, menus, products, ingredients, allergens, availability, events, opening hours, images and conditions applied to end customers;
not to use images, texts, trademarks, logos, photographs, music or other third-party materials without proper authorization;
to comply with applicable regulations, including consumer protection, advertising, food safety, privacy, intellectual property and commercial communications laws.

The Operator does not perform a prior check of all Content uploaded by Users. However, the Operator may remove, obscure, limit or suspend access to Content that it deems, at its reasonable discretion, to be in violation of these Terms, the law, the rights of third parties or the security of the Platform.

10. Bookings, public content and relationships with end customers

Ziblo provides technological tools that may allow the User to publish information about their Business, display menus and products, receive bookings, manage events, collect requests or communicate with end customers.

Except where otherwise expressly stated, Ziblo is not part of the contractual relationship between the User and the end customer. The contract relating to booking, food and beverage service, product sales, participation in events, or the provision of any service is concluded exclusively between the User and the end customer.

The User is therefore solely responsible to the end customers for:

the actual availability of tables, seats, products, menus, services, events, and time slots;
the acceptance, confirmation, modification, cancellation, or refusal of bookings;
the correctness of prices, terms, availability, hours, cancellation policies, deposits, promotions, and any potential refunds;
the quality, safety, compliance, and proper delivery of the products and services offered;
the management of complaints, requests, disputes, and communications with end customers;
compliance with applicable regulations, including those regarding consumer protection, food safety, allergens, advertising, taxation, and privacy.

The User commits to periodically verifying the data present on the Platform and keeping updated availability, capacity, hours, closures, events, booking conditions, and any other information provided to end customers.

Ziblo does not guarantee the actual completion of bookings, the arrival of customers, the absence of no-shows, the availability of the Activity, the accuracy of the Contents provided by the User, or the achievement of a specific economic result.

11. Menus, Products, Ingredients, and Allergens

The Service may allow the User to publish and manage menus, products, ingredients, descriptions, tags, images, nutritional information, and allergen information.

The User is solely responsible for the correctness, completeness, updating, and compliance of the published information.

In particular, the User is responsible for complying with the obligations set out in the applicable legislation regarding:

food safety;
food information for consumers;
allergens and intolerances;
prices and sales conditions;
advertising and commercial communications;
food and beverage service;
administrative, health, tax and commercial authorizations.

Ziblo does not guarantee the accuracy of the content entered by the User and does not assume responsibility for damages, complaints, penalties, disputes or legal issues arising from inaccurate, incomplete, outdated or non-compliant information with the regulations.

12. Processing of Personal Data, Privacy Policy and Cookie Policy

The processing of personal data carried out by the Data Controller within the Service complies with Regulation (EU) 2016/679 («GDPR») and applicable legislation.

The methods of processing personal data are described in the Privacy Notice, which forms an integral part of these Terms.

Information regarding the use of cookies, storage tools and similar technologies on the website www.ziblo.it, the app.ziblo.it application and any public pages of the Service is reported in the Cookie Policy.

For managing cookie preferences and tracking tools, the Data Controller uses the platform CookieScript. CookieScript may be used to display the consent banner, collect and document user preferences, allow modification or withdrawal of consent, and prepare the cookie declaration for the affected domains.

The User may consult, modify or revoke at any time their preferences regarding non-technical cookies through the command «Cookie Settings», «Manage Preferences» or any equivalent link made available on the website, in the application or in the Cookie Policy.

Consent to cookies and non-essential tracking tools is requested, when required by applicable legislation, before their activation. The refusal or revocation of consent to non-essential cookies does not prevent the use of the essential features of the website and the Service, except in cases where specific features strictly depend on such technologies.

The User acknowledges that, when using Ziblo to collect and manage personal data of end customers, guests, event participants, employees, collaborators or other subjects, they may act as an independent controller of the processing of personal data.

In such case, the User undertakes to:

process personal data exclusively in the presence of a valid legal basis;
provide interested parties with adequate, accurate and up-to-date privacy information;
collect only relevant and necessary personal data for the declared purposes;
adopt adequate technical and organizational measures to protect personal data;
manage requests from interested parties regarding their personal data;
not use the data collected via Ziblo for incompatible, unlawful or unauthorized purposes;
comply with applicable legislation on the protection of personal data.

When necessary, the relationship between the Data Controller and the User regarding the processing of personal data may be governed by a separate agreement appointing the User as a data processor under Article 28 of the GDPR.

13. Availability, Maintenance and Security of the Service

The Data Controller endeavors to ensure the best possible continuity and availability of the Service, without however guaranteeing that the Platform is always accessible, uninterrupted, error-free, compatible with all devices or suitable to meet every specific need of the User.

The Service may be temporarily suspended, slowed down or limited for maintenance, updates, technical changes, security needs, hardware failures, network issues, third-party provider unavailability, force majeure or other circumstances not attributable to the Data Controller.

The Data Controller adopts reasonable technical and organizational measures to protect the Platform and the data processed. However, no information system can be considered completely secure or risk-free.

The User is required to independently perform backups of their own data, unless otherwise agreed in writing with the Data Controller.

The Service is provided “as is” and “as available”, subject to the mandatory obligations provided by law.

14. Intellectual Property

The Service, software, code, databases, design, interface, trademarks, logos, proprietary content, documentation, and every element related to Ziblo are owned by the Owner or the respective rights holders and are protected by applicable intellectual property and industrial law.

Subject to what is expressly provided in these Terms, no intellectual property rights are transferred to the User.

The Owner grants the User a limited, personal, non-exclusive, non-transferable, non-sub-licensable and revocable license to use the Service solely for the purposes provided in these Terms and for the duration of the contractual relationship.

It is prohibited to copy, modify, decompile, disassemble, extract, reproduce, distribute, sell or create derivative works from the Platform, except as expressly permitted by law or authorized in writing by the Owner.

15. Limitation of Liability

To the maximum extent permitted by law, the Owner is not liable for indirect, consequential, data loss, lost profits, loss of business opportunities, reputational damage, business interruption or other damages arising from the use or non-use of the Service.

The Titolare does not guarantee that:

The Service meets all the User’s specific needs;
The use of the Platform results in a particular number of bookings, customers, covers, revenues, or economic results;
The data and Content entered by the User are accurate, complete, up-to-date, or compliant with regulations;
Communications sent to end customers are always delivered, received, or read, when this depends on networks, devices, or third-party providers;
Any integrations, services, or third-party platforms are available, secure, compatible, or free of malfunctions.

The liability of the Titolare remains in cases where it cannot be excluded or limited under the law, including willful misconduct, gross negligence, and breach of non-derogable obligations.

16. Indemnity

The User agrees to indemnify and hold harmless the Titolare, its employees, collaborators, consultants, suppliers, and partners from any claim, complaint, damage, penalty, cost, expense, or demand from third parties arising from:

Use of the Service in violation of these Terms;
Content entered, published, or communicated by the User;
Violation of intellectual property rights, privacy, image, or other rights of third parties;
Incorrect or non-compliant information regarding menus, products, ingredients, allergens, prices, events, or bookings;
Relationships between the User and their end customers;
Violations of applicable regulations regarding the User’s Activity.

17. Suspension, Account Closure and Service Termination

The User may cease using the Service at any time, following the procedures available on the Platform or by contacting support.

The Titant may suspend, limit or close the User’s Account, with or without notice in cases permitted by law, where:

The User violates these Terms or the law;
The User fails to make required payments;
there are reasonable grounds to believe that the Account is being used for illegal, fraudulent or harmful activities;
it is necessary to protect the security of the Platform, Users, end customers or third parties;
The User posts Content or uses identifiers that infringe third-party rights;
the suspension is requested by competent authorities or required to comply with legal obligations.

In case of suspension or closure of the Account, access to data, features and Public Pages may be restricted or no longer available, within the limits set by law and applicable procedures.

The User is responsible for saving and, if necessary, exporting the data present in their Account before the closure of the relationship, within the limits of the functionalities provided by the Service.

After the closure of the Account, the Titant may retain certain data for the period necessary to comply with legal obligations, manage requests, prevent fraud, resolve disputes, assert or defend rights and comply with backup and security procedures.

18. Third-party Services and Links

The Platform may contain links, integrations, content or services provided by third parties. These services are subject to the terms, conditions and privacy notices of their respective providers.

The Titant does not control or is not responsible for the content, functionality, availability, security, accuracy or practices of third parties.

19. Changes to the Terms

The Titant may modify or update these Terms for legal, technical, organizational, commercial or service evolution reasons.

The updated version will be published on this page and will include the date of the last update.

If required by law or when changes are significant, the Data Controller will inform the User via the Account, by email, or through any other appropriate communication method.

Using the Service after the entry into force of the changes constitutes acceptance of the updated Terms, except for the User’s right to cease using the Service as per the provided modalities.

20. Final Provisions

Any invalidity, ineffectiveness, or inapplicability of a clause in the present Terms shall not prejudice the validity of the remaining provisions.

Any tolerance by the Data Controller regarding the User’s non-compliant behavior shall not constitute a waiver of the rights provided in the present Terms.

The User may not assign, transfer, or delegate their rights or obligations arising from the present Terms without the prior written consent of the Data Controller.

The Data Controller may assign or transfer the present Terms, in whole or in part, within the scope of corporate operations, reorganizations, mergers, acquisitions, business transfers, or divisions, in compliance with applicable legislation.

21. Applicable Law and Jurisdiction

The present Terms are governed by Italian law.

For any dispute related to the interpretation, validity, effectiveness, execution, or resolution of the present Terms, the Court of Florence shall have exclusive jurisdiction, except for mandatory legal competences provided for consumer protection.

22. Contacts

For information, assistance requests, or communications regarding the present Terms, you can contact the Data Controller at the following address:

servizioclienti@ziblo.it