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Restaurateur’s Guide

How to start using ZibloAre you a restaurateur or managing an establishment? Start using Ziblo right away, the free restaurant software designed to help you manage reservations for your…
First access to ZibloFirst access to Ziblo: how to fill in the welcome window Right after registration, Ziblo opens a welcome window that guides you through the initial…
The Ziblo dashboardThe dashboard of Ziblo is the starting point to quickly check the activity of your establishment. From this screen, you can view reservations, monitor covers,…
Mark your activityThe **”Your Business”** section is the area in Ziblo where you can configure the main details of your establishment and the web address through which…
My page on ZibloZiblo Website: Guide to Customizing Your Public Website The Ziblo Website section allows you to create, update, and customize the public pages of your establishment…
Language ManagementLanguage and Translation Management on Ziblo The Languages section of Ziblo allows you to define in which languages to make the contents of your business…

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Privacy Notice — Website Chat Assistant Data Controller The data controller for the information collected through this chat is Alessandro Matta, based at Via Leopoldo Pellas, 43, VAT 01681880496, tax code MTTLSN77M07G912X, PEC matta@pec.alessandromatta.it. To exercise your rights or for any questions about this notice, you can email servizioclienti@ziblo.it. What Data We Collect - The text of the messages you send in the chat and the assistant's responses, both during the conversation and, in log form, afterward. - An anonymous session identifier generated by your browser to keep the conversation flowing between messages. - Your IP address, stored only in encrypted/anonymized form (hashed), never in plain text. - The type of device you're using (desktop, mobile, tablet) and the language of the website. - If you choose to leave us your contact details (e.g., to be contacted back): your name and email. - If you make a purchase through the chat, the data required to process the order, following the same procedures already in place for purchases on the website. Why We Use It - To provide you with relevant responses through the virtual assistant. - To contact you if you explicitly ask us to by leaving your details. - For aggregated statistical analysis (e.g., how many conversations we receive, which topics are most requested) to improve the service. - To manage any purchases initiated through the chat. Legal Basis Processing is based on the execution of a service you actively request by using the chat, on our legitimate interest in improving the assistance we offer, and — when you leave your contact details — on the consent you provide at that time. Sharing with Third Parties The text of the messages you write is processed by the AI service provider used by the assistant, solely to generate a relevant response. We do not sell or share your data with third parties for external marketing purposes. Data Retention We store chat history for as long as necessary for the above purposes, and in any case for no longer than 24 months, unless required by law. Your Rights You may at any time request access to, correction or deletion of your data, object to processing, or request data portability by emailing servizioclienti@ziblo.it. You also have the right to lodge a complaint with the Data Protection Authority. Cookies and Similar Technologies The chat uses a technical identifier saved locally in your browser (session storage), necessary solely for the chat to function, which is deleted when you start a new conversation or close the browser tab